General
This Privacy Policy informs our customers about how their personal data is processed.
The data we collect can be divided into information provided by the user, data observed from the use of our online services, and data derived through analytics.
We use this data to:
Provide an easy-to-use and secure service
Deliver a good customer experience
Improve product recommendations and marketing
Develop customer service and the online store
Data Controller and Contact Details
The controller responsible for the processing of personal data is:
Jetraco Oy / Pihapelikentta.fi
Business ID: 3136743-8
Valentinpojankatu 2
60200 Seinäjoki
Finland
For questions regarding data protection and the processing of personal data, you may contact us by email:
info@pihapelikentta.fi
What Personal Data Is Collected?
Data provided by the user or identifying the individual
Personal identity number for customer identification when entering into a credit agreement
Identification details such as name
Contact details such as address, email address, and phone number
Payment details, including credit agreements and other billing information
Data observed from service use and derived through analytics
Purchase history, including ordered products and pricing details
Delivery information
Product reviews
Online store usage and browsing data, as well as device identifiers
Data used for product recommendations and other targeted content
The primary source of personal data is the user. We may also receive additional data from our partners, such as credit service providers. Personal data obtained from third parties will be disclosed in accordance with data protection regulations during the first contact with the customer or no later than one month after receiving the data.
How Is My Personal Data Used?
Personal data is used for:
Maintaining the customer relationship
Processing, delivering, and archiving orders
Developing the operations and services of Pihapelikentta.fi
Improving customer experience
Analytics and statistical purposes
Producing more personalized and targeted content and marketing
Preventing misuse
Providing better customer service
Personal data is processed based on the customer relationship between the customer and Pihapelikentta.fi, contractual obligations, website usage, the customer’s explicit consent, or legal obligations.
How Is My Data Stored and Protected?
All personal data is protected against unauthorized access and against accidental or unlawful destruction, alteration, disclosure, transfer, or other unlawful processing.
Pihapelikentta.fi stores customer data in Finland. Data centers and the technical security of systems and processes are maintained at a very high level. Servers are protected against data breaches and denial-of-service attacks.
We follow good data protection practices in personal data processing and technical solutions, including data consolidation, minimization, pseudonymization, anonymization, and encryption. The requirements of the EU General Data Protection Regulation, applicable since 25 May 2018, are taken into account.
All access to personal data is monitored in accordance with best practices.
What Rights Do I Have?
As a customer, you have the right to:
Access your personal data, including the right to receive a copy of your personal data
Request correction or deletion of your personal data
Under certain conditions, request restriction of processing or object to the processing of personal data
If processing is based on consent, you also have the right to withdraw your consent at any time. Please note that withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Requests regarding your rights should be submitted to our customer service. Requests must be sufficiently specific so that we can verify your identity. We will inform you if we are unable to comply with part of your request, such as deleting data that we are legally required or entitled to retain, for example credit-related data.
If you believe that personal data is being processed unlawfully or improperly, you have the right to lodge a complaint with a data protection authority.
How Can I Obtain the Data Stored About Me?
You may request the personal data stored in Pihapelikentta.fi systems by contacting us by email:
info@pihapelikentta.fi
Is My Personal Data Shared With Third Parties?
We may disclose certain necessary information to third parties to ensure delivery and for marketing purposes. Data is also transferred to credit providers in connection with credit decisions.
We also use customer data with third parties for analytics and personalization purposes. Purchase behavior and browsing data may be shared with partners to provide more relevant products and offers. Data used for analytics and personalization is anonymized or pseudonymized whenever possible. Only we can associate pseudonymized data with your identity.
Data may also be disclosed to authorities when required by law. Customers will be informed of such requests whenever legally permitted.
Data may be shared with:
Analytics and statistics partners
Product recommendation and personalization partners
Email marketing partners, if the customer has consented to newsletters, browsing-based communications, or product review requests
Logistics and transport providers
Payment service providers when paying by card
Credit providers when the customer selects invoice or installment payment
Product suppliers for drop-shipped products
Customs authorities when purchasing tax-free products
Debt collection agencies in case of overdue invoices
Pihapelikentta.fi ensures a high level of data protection and security in accordance with GDPR when transferring and processing data. Safeguards include EU Commission approved Standard Contractual Clauses, Binding Corporate Rules, or other legally approved mechanisms.
Can This Privacy Policy Be Changed?
We reserve the right to update this Privacy Policy due to service development or changes in legislation. Significant changes will be communicated to registered customers in connection with updated terms.
Contact Information
For questions related to privacy, data processing, or this Privacy Policy, please contact us by email:
info@pihapelikentta.fi
PAYMENT METHODS
Klarna Checkout Payment Service (Consumers only)
Via Klarna Checkout, you can pay using the following methods:
Online Banking Payments
Online banking payments are processed by Klarna in cooperation with Finnish banks and financial institutions. For the user, the service works like traditional online banking payments.
Credit Card Payments
Payments by Visa, MasterCard, or American Express cards are processed by Klarna in cooperation with Finnish banks and financial institutions. Klarna appears as the recipient on the card statement and transfers the payment to the merchant.
Klarna Invoice
When paying with a Klarna invoice, the invoicing rights are transferred from the online store to Klarna. You will receive the invoice by email after your order has been shipped. You have 14 days of interest-free payment time. An invoice fee of €2.95 applies.
For invoice-related questions, Klarna also provides support via their electronic customer service at www.klarna.fi.
Klarna Account – Installment Payments
When paying with Klarna Account installments, invoicing rights are transferred to Klarna. You can choose how quickly you wish to repay your purchase, starting from 1/24 of the remaining balance, with a minimum payment of €5.00 per month. You receive your products before paying and may repay the remaining balance in full at any time.
For more information, see Klarna Account terms at www.klarna.fi.
Traditional Invoice (Business Customers)
We issue a traditional paper or e-invoice after the order has been delivered. Payment term is 14 days net. This option is available only to known companies and requires signing an electronic agreement. Delivery within Finland is included in the prices shown, and all prices include VAT 24%.
Delivery Time
Our products are manufactured in the order in which orders are received.
Delivery times vary by product and range from approximately 1–3 weeks to 8–10 weeks. The estimated delivery time for each product can be found on the product page.
If you wish for delivery to take place at a later date or at a specific time, you may mention this in the “Additional information” field on the checkout page. After placing an order, you will receive an order confirmation by email.
Delivery Details
Delivery is made directly to the customer’s chosen address
Free delivery within mainland Finland
Delivery date will be agreed with the customer closer to the estimated delivery time
Deliveries are handled by an external logistics service provider
Returns and Exchanges
We want you to be 100% satisfied with your new Pihapelikenttä products.
If you are not satisfied or discover a defect, please contact us. The standard 14-day return and exchange right for online purchases does not apply to Pihapelikenttä products, as they are custom-made according to customer specifications.
If a product is defective, we will primarily attempt to repair or replace it before issuing any financial compensation.
For returns, exchanges, or questions, please always contact customer service in advance by email or phone.
Customer Service
Email: info@pihapelikentta.fi
Phone: +358 50 501 2396